Student Assistant for the Teaching & Learning Services Support Team

Do you love troubleshooting (tech) problems? And are you interested in applications and technologies used in TU
Delft education? This might be the ideal job for you! We are looking for TU Delft Bachelor students that would like to
work in our Support Team.
As Teaching Support helpdesk, we are the first line of support for educators and staff for their questions about
education, e.g. about the learning platform Brightspace and other educational applications used at the TU (e.g. Ans,
Vevox, Turnitin) as well as other services our department Teaching & Learning Services offers (e.g. Trainings,
(Blended) Learning advice, etc.). We either answer questions directly or refer staff to the right place. Our goal is to
support and empower lecturers in providing the best possible education.

Examples of tasks:
• Answer questions and provide support to lecturers via email, phone and TOPdesk
• Problem solving and troubleshooting cases
• Assist lecturers face to face if they walk in or through Teams video call
• Helping with extra tasks and other ongoing projects, such as being a part of the Support Website team or the
DIY training project team

We are looking for:
• Bachelor students. A minimum of 45 ECTS obtained
• Interest in and affinity with (educational) applications and tools
• Flexible & resilient
• Attention to detail and curiosity
• Ability to work proactively and independently in problem-solving tasks
• Experience working with Microsoft 365 Suite
• Excellent communication skills in both English and Dutch, both written and verbal
• Customer friendly attitude and ability to work in a team environment
• Availability of 8 to 12 hours per week

Additional qualities:
• Experience with providing support to end users of a system
• Basic (user-) experience with educational tools from TU Delft
• Experience and interest in writing educational content
• Experience in making or building websites and/or writing content for webpages
• Graphic design skills

The important details:
You will be appointed as Support Assistant at the department of Teaching & Learning Services. You will be employed
through FlexDelft. FlexDelft works in accordance with the Collective Labour Agreement (CAO) for universities. This
means your pay will depend on what the CAO for universities states.
You will always be working together with another Support Assistant and have backup from experienced TU Delft
colleagues. After the 3-month probation period our Student Assistants generally stay with us for at least a year but
often much longer. Our office is situated in the TU Delft TLS office (IO/IDE Building). Your shifts will either be full or
half days during office hours.

Interested or need more information?
If you have any questions about this position, please contact LTSO-TLS@tudelft.nl. Interested? Send an e-mail to
Varsha Melwani by 11 October 2026 via LTSO-TLS@tudelft.nl, including a short motivation letter and your
Curriculum Vitae as attachments.