Internship Customer Excellence, Nordic Market

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Bachelor & Master
Required language


Our graduates and students make a difference

When great minds get together, they inspire each other. Our collaborative culture proves it. By working a better way – sharing ideas, voicing opinions, giving feedback and lending support – we get better results. It's an approach that helps us make great things happen whether we're developing medications that fight cancer, applications for the life science industry, more powerful LCD and OLED technology or brighter pigments.

Wherever you join us, and in whatever role, you'll work alongside committed, high-performing people who want to make a difference. And you'll help us build on a long history of progress that stretches all the way back to 1668.

We believe in offering people flexible career development to suit their aspirations. Within a short time of joining Merck, you'll become part of a globally operating group, working in an inspiring environment with a highly motivated team that will help you to improve your theoretical and practical knowledge. We’ll invest in your development, so you can be the best you can be.

Your internship in Customer Excellence, Nordic Market

Outgoing, creative and team-minded?
Here is just a short list of what you will gain:

  • Valuable practical experience in an international environment by doing a responsible job right from the start.

  • Benefit from professional mentoring.

  • Have the chance to network with your peers and other colleagues.

  • You will receive tools in how to work in a professional corporation.

    In this position:

    You are responsible for the execution of the order to cash process. You guarantee the quality of our supply chain and you are therefore in contact with key accounts, sales colleagues and manufacturing sites for our Nordic Market.

The daily tasks are the following:

  • Manage customer accounts and interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

  • Answers phones, takes product orders, checks inventory availability or status of shipment.

  • Interacts with and supports company sales representatives.

  • Handle and resolve customer complaints

  • Escalates requests and unresolved issues to the designated resource

  • File records of customer interactions and transactions

  • Works under general supervision with some instructions given for routine work and detailed

    instructions for new types of work or special projects.

    And also,

  • Participate and create continuous improvement projects within the team

  • Supporting integration of new business.

  • Pro-active communication by following up key account customers.

  • Running reports.

  • Dividing the incoming workload to the dedicated teams in customer relations.

    A little about our organization,

  • Chemical and Pharmaceutical Industry

  • Operates in Europe, Africa, Asia, Oceania, Latin America.

  • Approx 55,000 employees

  • Liquid crystals, life science, performance chemicals, over-the counter medicine, small

    molecules and biopharmaceuticals.

    Ideal candidate,

  • Bachelor level thinking

  • Interested in being trained in Oracle and SAP

  • Fluent English level and being able to work in international environment

  • Strong in communication

  • Team player

  • One Nordic language is a plus, but not a must

    To apply: send your motivation letter and resume to

    Merck Life Science is the life science division of Merck KGaA of Darmstadt, Germany - the world’s oldest pharmaceutical and chemical company. Merck Life Science is an innovation-driven life science company offering a broad spectrum of proven tools and technologies, together with performance solutions innovations, that help our customers succeed in the research, development and production of biotechnology and pharmaceutical drug therapies.

    Through innovative products and regionalized customer touchpoints, we work as an adaptive and strategic partner to meet the needs of our customers.

Do you need more information regarding this internship? Feel free to send an email to